Why is KOT popular in FNB industry?
In order to be able to prosper in the F&B industry, you will need to have a solid daily operations procedure. If we could allow managers to have an easy time managing the employees, it will improve satisfaction and reduce turnover rates.
This is the reason why savvy owners are turning to powerful workforce management software to gain a competitive edge. Your manager who used to take up to an hour every day to manage timesheets and schedule may now only need an hour every month instead!
Let us now look in closer detail how the workforce management software can help the manager do his work more effectively.
The secret is in the scheduling
Do you know? Managers, who are able to make schedules quickly and in advance will improve staff morale? This allows employees to plan ahead of time for their personal activities. But scheduling is a potential chokepoint, especially if they are still doing it on Excel or tools that do not support this.
Take this for example, without having information about the employees leave at the same time, they will have to re-do the scheduling. Even if they have the information available, they have to make cumbersome cross-references.
With a scheduling system in place, the manager can place schedules much faster and easily whilst having the convenience of leave information on hand. Employees can place “markers” on schedule to signal unavailability.
In fact, managers can probably do it so fast that they can place most shift a month in advance! Making last-minute shift scheduling can be hard on employees. This is especially true for those with varying shifts week to week. Just-in-time scheduling is simply not sustainable over a long period.
Automated attendance calculation
What could have been hours of menial and frustrating task can now be automated. Since it is a calculation of hours and minutes, we find that managers tend to miscalculate some portions of it.
By using a system, all these are done in real-time and with no errors, as long as the clock-in data is valid.
By eliminating these manual labour, the manager can instead focus on the value-added services like cleanliness and upkeeping of the restaurant.
Your payroll team would also require fewer communications with the outlet managers as well and create fewer disruptions.
How about part-timers?
Part-timers are essential in the Food and Beverage industry. They plug the cracks and allow the organization to remain lean whilst ensuring there is enough manpower.
But part-timers are also valued members of the organization. You do not want to spend too much effort and time to re-train, therefore, the attrition rate is of huge significance. So how can we help with that?
Being able to apply for shift change is one of the priorities of the part-timer. The issue with traditional methods is that they would have to call-in and the manager has to take time out (yet again!) to find a replacement and fix the schedule chart. With a system in place, the part-timer can do it from their phone and check their schedules easily without having to bother the manager.
Another major point is that some part-timers may have disputes with employers on the hours they have worked. Without a system in place… even they themselves may suspect that they did work but did not punch in. This can result in a lot of administrative problems and even morale. With a system in place, all information can be updated in real-time and the staff can keep track by themselves.
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The business value
We can see that it is very beneficial to the managers and the employee… but how does that translate into business value?
When the satisfaction levels of employee improve, it could lead to this:
- Better working environment
- Better service quality
- Low turnover rate (accumulating experienced staff)
- Team unity
Changes take time to realise the value and the thing about adopting a workforce management system is that presence is constantly being felt. Since it is a tool that is involved in daily operations (clocking in), the effects can be felt from day one.
If you want to provide higher value to customers, your employees and managers must be freed from business operations shackles. Then, they can be more involved with making the place tidy or even be more active to be at the storefront to promote the restaurant to passing customers.
Managers who have more time at hand can also do planning for special offers and various other marketing.
For your personnel in-charge of payroll, their work can now be done swiftly. In that sense, they could render help to other office staffs or on other operational needs instead. This can help foster better cohesiveness as there is a component of helping each other out in the office.
And as for the CEO or the boss… reports can be retrieved directly at any time. All they have to do is to log-in and take a look at the real-time reports.